Returns

The customer has a period of 14 days from the date of delivery of the purchased product on the website to notify customer service of their intention to return the product. For any returns, the customer must contact customer service via email at resi@leonardovalentini.com to inform them of their decision to exercise the right of withdrawal. Any package returned after the announced deadline will be refused and returned to the sender. Cash on delivery returns will not be accepted for any reason. The expenses and risks associated with the return of the products are borne by the sender. For customer service to accept the exchange and/or refund, the product must be returned complete in its original packaging, undamaged, with its attached label, unworn, accompanied by all its accessories, and a copy of the purchase invoice. The customer does not have to justify any reason or pay any penalty, except for the return costs. LEONARDOVALENTINI cannot be held responsible for the loss, theft, or damage of the package. Packages for which customer identification (surname, name, address, and return code) is not possible will be refused. All returns must be made using a traceable method, and the tracking number must be communicated to resi@leonardovalentini.com. Upon receipt of the product returned by the customer, customer service will send a confirmation email of the receipt of the product. Leonardovalentini, in the event of the customer’s proper exercise of this right, will refund the amounts paid by the customer corresponding to the purchase of the returned product(s) (excluding any customs duties and return shipping costs), within a maximum period of fourteen days, by bank transfer to the account used with the card payment in the customer’s name or via PayPal if the payment was made through PayPal.

Online Dispute Resolution (ODR) platform.

To resolve consumer issues online in a fair and efficient manner, without going to court.

If you have issues with products or services purchased online, you can use the platform provided by the European Commission to submit a complaint and find a solution through an independent dispute resolution body.

Go to https://ec.europa.eu/consumers/odr

Need Help?

info@leonardovalentini.com